Frequently Asked Questions

Account Access

To access your account, follow the link provided here.

Orders

Upon placing an order, you will receive a tracking number for your shipment after your order has finished processing via your email on file.

Occasionally, our emails may be automatically routed to your Promotions or Spam folders. To ensure receipt of your order confirmation, please check the applicable folder. If you cannot locate it, please do not hesitate to contact us.

Shipping

We do not ship to APO/FPO/DPO or other Military Addresses.

Due to postal regulations and reliability constraints, we are currently only shipping to the United States.

At Research Chemical, we take pride in our dedication to prompt service, shipping orders 6 days a week. Orders are typically shipped within 1 business day, with domestic deliveries typically taking 3-5 business days, barring any unforeseen route-specific delays.

We are pleased to offer wholesale pricing for larger orders. To receive a discounted rate, please contact us directly prior to placing your order.

Yes, we offer free shipping for US orders over $149.

Only packages over $500 require signature.

Returns and Exchanges

If you need to make changes to an order that has already been submitted for processing, please contact our support team at Info@researchchemical.com. Please note that changes can only be made prior to order shipment.

We are pleased to offer customers the ability to exchange any unused items within 60 days of purchase at no additional cost. To initiate an exchange, please indicate the exchange request within your return box and allow 1-2 days for the processing and reshipment of your order. 

Please return your items to our return address below. Be sure to include your name, order number, item you wish to exchange, and email associated with the purchase for a faster exchange process.

Research Chemical

494 Bridgeport Avenue, STE 101-222

Shelton, CT 06484

Please forward a photo of the incorrect product to info@researchchemical.com. Our team will promptly send you the correct order once the product has been verified. Please return the incorrect product to the return address provided.

Payments and Coupons

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We accept Credit Cards, E-check, and any Cryptocurrency through our website.

Common reasons for credit card failure: Billing address OR phone number do not match the card on file, bank is set to block international transactions, purchase timed out after 15 minutes, or card has previously been flagged. Some browsers and VPN’s may interfere with purchases so if all of your information is correct please try again from a different browser or device.

We regret to inform you that we cannot accept gift cards or prepaid cards as forms of payment due to the difficulty of verifying the age of the purchaser.

If you have not received an order confirmation after paying with cryptocurrency, please reach out to us at Info@researchchemical.com and include: Name, Order ID, items ordered, and your blockchain confirmation.

Quality and Legality

The reference standard that 3rd party labs use to measure products against is also minimum 98% purity. In the case that our products come purer than the reference standard, a result as high as 101.9% can be seen on the test indicating a 98% reference standard and 99.9% pure sample.

Our prices are based on operational costs plus a small margin that allows us to invest in the development of new products. Our leverage is volume and industry experience. We purchase materials in bulk to take advantage of economies of scale in manufacturing and quality control.

Storage and Product Information

Peptides can be reconstituted in 1-3ml of bacteriostatic water, which can be obtained from www.bacteriostaticwater.com. Upon reconstitution, peptides should be stored in a refrigerator.

Peptides should be refrigerated after reconstitution.

Additional Questions

For any further questions, please consult a qualified medical expert, as the products sold are intended for research purposes only and not for human consumption. As well, feel free to contact us at info@researchchemical.com.